For hourly reports, ALOC The Average Length of CAll (ALOC) is the sum of all minutes for all calls multiplied by 60 and then divided by number of completions.For daily reports, ALOC is the sum of all minutes for all calls in the report period (hourly, daily, etc.) multiplied by 60 and then divided by number of completions in the same report period.
ALOC = (Sum of Minutes in time range (hourly, daily, etc.) * 60) / Completions
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