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Pending Closure - This status indicates that 46 Labs believes the issue has been resolved and is awaiting on the customer for confirmation that the issue has been resolved and for permission to close the ticket.
Note:
If a Ticket has been in the Pending Closure status for more than 7 days, 46 Labs reserves the right to close the Ticket without customer approval. The customer can always re-open another ticket referencing the closed Ticket.
Resolved - This status indicates that the issue presented in the Ticket has been resolved to the customer’s satisfaction or a Ticket was in the Pending Closure status for more than 7 days and was closed by 46 Labs.
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