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Start the initial login process via the password reset URL provided in the email by clicking LOGIN TO YOUR ACCOUNT
Set up a password for your Portal user account
Log in to the HyperConnected Portal (https://hyperconnect.peeredge.com)
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This initial account is a superuser and has admin permissions over all areas of the Portal. It may go without saying, but do not share these credentials with other members of your organization. You can learn how to create additional users and set privileges in this section.
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Current amount of Live Calls
Current Live Data usage
Currently open Support Tickets
Current system time (GMT)
Alerts
Personalization/Logout drop-down
Service Terms
Platform Status
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Calls: the call count
Minutes: the sum of all minutes
Spend: the value of the calls
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Calls: the call count
Minutes: the sum of all minutes
Spend: the value of the calls
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The Voice Numbering pane shows the amount of customer owned numbers that are currently active or numbers that are pending to be ported to the HyperConnected Portal. Corresponding graphs are available to view current and past amounts.
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Data section coming soon!
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To add a trunk group to an Inbound Connection:
Define the SIP Protocol: UDP, TCP, TLS 1.0 or TLS 1.2
Provide an IP address or FQDN, a port (default is 5060) and then click on Add Address
If you have multiple Inbound trunk groups the trunk group Hunting Methods may be beneficial:
Load Balance: instructs the Portal to balance traffic across the added Inbound trunk groups
Weighted: instructs the Portal distribute calls according to a configurable weight
To set Weighted order:
Add a trunk group with Weighted selected from Hunting Method drop down list
Click the grey Pencil icon and provide a distribution weight
Provide a percentage value between 1-100
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Failover: instructs the Portal to switch to a redundant or standby trunk group upon the failure or abnormal termination of the previously active trunk group
To set the Failover order:
Add a trunk group with Failover selected from Hunting Method drop down list
Click the grey Pencil icon in the Modify column and provide an failover order number
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Options:
NAT Traversal: enabling this option helps to improve security and decrease the number of IP addresses an organization needs
Trunk Monitoring: a feature that if enabled checks to see if the trunks are alive and automatically uses other IP(s) based on their state. The Portal checks through option pings every 60 seconds.
Number Format: enabling this option instructs the Portal to apply E.164 to the Inbound Connection (international standard that defines a numbering plan for the worldwide public switched telephone network (PSTN) and some other data networks)
Tech Prefix: refers to the 4 digits you can use to differentiate between trunk groups using the same IP address, or just to differentiate between trunk groups for other reasons. Prefixes are specific to each Inbound or Outbound connection.
Maximum Call Length (in seconds): calls which exceed this duration will be terminated
No Ring Back Timeout (in seconds): the maximum amount of delay time between the time the call is dialed until it the caller hears ringing
Concurrent Call Limit: the maximum number of ports that you want to assign to the Inbound Connection
Calls per Second (CPS): the maximum number of Calls per Second that you want to assign to the Inbound Connection
Send NDPI: the Number Portability Dip Indicator indicates that a query to the NPDB (Number Portability DataBase) has occurred and that the call should be routed using the phone number in the “rn” field (if present) instead of the original called number
Preserve Caller ID: the CallerID part of theINVITE is stripped by default from the FROMfield. If you enable Preserve Caller ID, then it will not be stripped
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Media Handling:
Secure RTP: provides message authentication and integrity, encryption and replay attack protection to RTP data
Dynamic Transcoding: allows for automatic switching to a different format or bitrate without compromising on the original quality
Codec Limit: enabling this feature will display a list of available codes. Only those selected will be able allowed by the Portal for this Inbound Connection
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Performance Notifications (triggers):
This feature will allow you to sample data and send notifications for performance metrics. Performance Notifications can be stacked on top of each other and multiple can be set for the same metric.
To create a Performance Notification:
Provide a Name
Select a Type:
Attempts
Completions
Minutes
ASR
ALOC - (Average Length of Conversation)
Revenue
Set a Condition:
Equal
Less Than
Less Than Equal
More Than
More Than Equal
Provide a triggering Value
Set the Trigger Frequency or the amount of time in minutes that a Performance Notification trigger will reoccur
Set a Time Frame:
Always
Custom
Start Time
End Time
Select days of the week
Click on Add Trigger
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Expert Settings:
Signal Manipulation: refers to the ability to manipulate the ANI, DNIS, SIP Code or IP in the header using regular expressions (regex)
To manipulate:
Select a Header from the drop-down list
Provide a string to match with in the Match field
Provide a string to replace the matched string with within the Replace field
Click the Add Manipulation button
Route Advance: given a list of HTTP status codes, you can set up routing based on the responses received.
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Click on the Outbound button to proceed to the Outbound Connection settings
An Outbound Connection will allow your Portal to send traffic to a customer trunk group and define any rules and options:
Connection:
To add a trunk group to an Outbound Connection:
Define the SIP Protocol: UDP, TCP, TLS 1.0 or TLS 1.2
Provide an IP address and port (default is 5060) and then click on Add Address
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If you have multiple Outbound trunk groups the trunk group Hunting Methods may be beneficial:
Load Balance: instructs the Portal to balance traffic across the added Outbound trunk groups
Weighted: instructs the Portal distribute calls according to a configurable weight
To set Weighted order:
Add a trunk group with Weighted selected from Hunting Method drop down list
Click the grey Pencil icon and provide a distribution weight
Provide a percentage value between 1-100
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Failover: instructs the Portal to switch to a redundant or standby trunk group upon the failure or abnormal termination of the previously active trunk group
To set the Failover order:
Add a trunk group with Failover selected from Hunting Method drop down list
Click the grey Pencil icon in the Modify column and provide an failover order number
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Options:
NAT Traversal: enabling this option helps to improve security and decrease the number of IP addresses an organization needs
Trunk Monitoring: a feature that if enabled checks to see if the trunks are alive and automatically uses other IP(s) based on their state. The Portal checks through option pings every 60 seconds.
Number Format: enabling this option instructs the Portal to apply E.164 to the Outbound Connection (international standard that defines a numbering plan for the worldwide public switched telephone network (PSTN) and some other data networks)
Tech Prefix: refers to the 4 digits you can use to differentiate between trunk groups using the same IP address, or just to differentiate between trunk groups for other reasons. Prefixes are specific to each Inbound or Outbound connection.
Maximum Call Length (in seconds): calls which exceed this duration will be terminated
No Ring Back Timeout (in seconds): the maximum amount of delay time between the time the call is dialed until it the caller hears ringing
Concurrent Call Limit: the maximum number of ports that you want to assign to the Outbound Connection
Calls per Second (CPS): the maximum number of Calls per Second that you want to assign to the Outbound Connection
Send NDPI: the Number Portability Dip Indicator indicates that a query to the NPDB (Number Portability DataBase) has occurred and that the call should be routed using the phone number in the “rn” field (if present) instead of the original called number
Preserve Caller ID: the CallerID part of theINVITE is stripped by default from the FROMfield. If you enable Preserve Caller ID, then it will not be stripped
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Media Handling:
Secure RTP: provides message authentication and integrity, encryption and replay attack protection to RTP data
Dynamic Transcoding: allows for automatic switching to a different format or bitrate without compromising on the original quality
Codec Limit: enabling this feature will display a list of available codes. Only those selected will be able allowed by the Portal for this Outbound Connection
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Expert Settings:
Signal Manipulation: refers to the ability to manipulate the ANI, DNIS, SIP Code or IP in the header using regular expressions (regex)
To manipulate:
Select a Header from the drop-down list
Provide a string to match with in the Match field
Provide a string to replace the matched string with within the Replace field
Click the Add Manipulation button
Route Advance: given a list of HTTP status codes, you can set up routing based on the responses received. Route Advance Logic converts all codes mentioned in the regex to a 503. If you remove a code from the regex you will return that code back to the customer. Find out more about Regular Expressions here.
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Click Save Changes to save the Connection
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Modify
Click on the Connection Name in the Name column or the grey Pencil icon in the Modify column
Edit the general information and inbound/outbound settings
Click the Save or Save Changes button
Enable/Disable
Click the toggle in the Status column to enable and disable a Connection
Delete
You can delete a Connection or trunk group within by clicking on the grey Trash icon at the right of the list item in Modify columns
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The Numbering page allows for adding DID or Toll Free numbers individually or as a list to load to the Routeplan of an Inbound Connection.
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Click on Add Number button to open a new Number entry pop-up window
Provide a Number (Toll-free/DID)
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Click on the Add Emergency button to move onto the Emergency (E911) settings
Click on the Enable Emergency Services toggle
Select an Address from the drop down list. This address list will include any previously entered and validated addresses from other number entries
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To add a new address
Click the Add New Address button
Fill out all required fields
Click the Save and Select button
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To add a new recipient
Click the Add New Recipient button
Fill out all required fields
Click the Save and Select button
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Note 1: When you click the Save and select button in the adding a new address process, the Portal will validate it with Bandwidth INC. Once the address has been validated it will appear in the drop down list.
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Modify
Click on the number in the Number column or the grey Pencil icon in the Modify column
Edit general information and features (tags, forwarding, failover, emergency, etc)
Click the Save or Finish Editing button
Export
After clicking on the Export Table button located in the top right of the Numbers tab, provide a name for the resulting .csv file into the pop up window
Click the Export button to begin downloading a .csv file containing all the numberings
Enable/Disable
Click the toggle in the Status column to enable and disable a number entry
Delete
You can delete a numbering entry by clicking on the grey Trash icon at the right of the list item in the Modify column
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Attempts
Amount of attempted calls
Completions
The amount of completed calls
Completed Calls
Total Calls
Minutes
The amount of minutes completed on calls
ASR %
The answer-seizure ratio
The percentage of telephone calls which are answered
ALOC
Average Length of Calls in minutes
Spend
The amount of cost supported in the specified time frame
SDR
The percentage of calls with a duration of under 6 seconds
MOS
Mean Opinion Score
This score is auto-generated within the backend of the HCP; see the glossary for more information.
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After you identify the Connection and Call Direction by selecting the appropriate options from the drop down lists. All combinations enable you to retrieve CDRs, though you can further refine your search with the following filters:
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Search Range (quick ranges or date range calendar)
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Note: for more information on these terms see the glossary.
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Click on the Kill Call iconto terminate a call
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The Live Calls tab reports on the following metrics:
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Click on the blue Add Number button
Add the target ANI or DNIS, the phone number you want to capture the recording for into the Number field
Optional: add an identifying note
Select the time frame for when you want to capture recordings
Click on Create
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Click on the grey Pencil icon
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Make desired changes
Click Save changes
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Simply click on the grey Trash icon
Then click Yes
To access recorded calls from each entry:
Click on the grey Folder icon
Locate the recordings you would like to access in the popup window
Click on the grey Download icon in the Recording column on the far right to start downloading each recording (RTP .pcap)
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This tab enables you to view and download previous CDR exports. Simply click on the Download icon in the Actions column once the export has been completed. Exports can be made on the CDR Search tab.
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Note: You can only access/edit these pages if you have “Account” privileges. See this section for more information on privileges.
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Modify a contact’s account notifications
Notification Types: Voice, Data and Account
Modification is possible by:
Clicking on the grey Pencil icon in the Modify column
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Clicking the voice, data, and account notification buttons in the Notifications column
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Remove a contact
Click the grey Trash icon to remove a contact
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Then click on the Logins tab
In the top right section of the Logins pane, click on Add Login
Provide the first name, last name and email address
Define the Portal user’s privileges:
Dashboard
Voice
Data
Account
SupportLogs
Click Add Login
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Upon creating a new Portal login, the account holder will receive an email with a link to reset the password to start the initial login process.
The Logins tab also contains administration options for each Portal user account. This tab allows you:
To search and export a table of all accounts
View the last login and Date/Time an account was added
Enable/disable an account with a single toggle
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Modify the privileges of an account by clicking respective icons
Modify an account by clicking the grey Pencil icon
Reset a password by clicking the grey Reset icon
Delete an account by clicking the grey Trash icon
Any changes made by users in the Portal will have their name associated in the Audit Logs tab which is also located within the General page.
You can use the Privileges column’s icons to grant and revoke access to your employees, ensuring smooth on-boarding, off-boarding and administration procedures.
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Dashboard: allows a user to access the Visibility and Dashboard section.
Voice: allows a user to configure the Connections, Numbering, Reporting and Debugging pages located under Voice on the left-side navigation bar
Data: allows a user to access the data section (that is coming soon!) located under Voice on the left-side navigation bar
Account: allows a user to view and edit company information in the General and Billing pages located under Account on the left-side navigation bar
SupportLogs: allows a user to view, reply to and close support tickets in the Ticketing page located under Support on the left-side navigation bar
search and export Audit Logs. See the next section for more information on the Audit Logs.
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Sort logs of user actions by section
Dashboard, Voice, Data, Account and Support. See privileges for more information on modifying user access to these sections of the Portal
Search the selected section
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View, search and export ticket details such as:
Ticket ID
Subject
Department the ticket was assigned to
The date the ticket was opened
Which Portal user opened the ticket
Status
Severity
The modification pane allows you to view and post replies and upload attachments:
To view/modify a ticket
Click the blue subject lines
Click the grey Pencil icon in the actions column
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Close a ticket:
Click the grey Trash icon in the actions column
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