The ability to set various methods of profit protection at the route plan level and/or vendor level by percentage or by per minute profit. The percentage or per minute value can be set as positive, neutral (0), or negative.
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You can also add profit protection in to each rule on a vendor-by-vendor basis. For example, you might set profit protection overall (route plan level) at 0 to ensure you don’t pass calls below cost, and then inside each routing rule, assign different profit protection values and options at the vendor level. (Vendor A @ 5%, Vendor B @ 15%, etc).
A negative percentage or a negative per minute value may be used if you are willing to lose margin but want to limit how much. In the same way, you can set your profit value to zero, which means you can pass at cost but not below cost.
Keep in mind that the route plan profit protection must be higher than the subsequent vendor rule profit protection. (i.e. a route plan is set to 1%, vendors inside the rule must be set above 1%)
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Note Route plan profit protection must be higher than the subsequent vendor rule profit protection. (i.e. a route plan is set to 1%, vendors inside the rule must be set above 1%). |