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PRV scoring is made up of three primary components; ASR, ACD, and PPM.
The score range is 0 to 100.0 is the worst, and 100 is the best.
This value is recalculated throughout the day based on traffic for the present day.
During a call attempt, the platform will use uses the PRV score for each vendor in route for a particular customer. It will route by The platform routes according to the highest score per vendor, which results in the best overall network performance. Improved network performance ultimately breeds leads to improved profit.
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Example
Customer A has 5 five vendors, including you. You share 2 two of the same vendors as Customer A. This is referred to as Vendor Overlap. Since Customer A is already sending to the 2 two overlapped vendors, having them in route will result in low ASR on those vendors. Since ASR is a key component of the PRV Scorescore, the 2 two overlapped vendors will have a low PRV Score for Customer A and will result , resulting in them being at the bottom of the routing order. This will prevent
This low rank prevents the platform from routing Customer A's attempts to vendors it knows won't result in profit, leaving that vendor capacity open for other customers to use it in a profitable manner.
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profitably.