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Description | Availability |
|---|---|
Helpdesk support for all priority requests at: | 24x7x365 |
Helpdesk notification by telephone at: | 24x7x365 |
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Support Limitations.
46 Labs’ obligation to provide support services in accordance with this Support Agreement is dependent upon Customer’s strict compliance with the terms and conditions of their MSA. On-premises Customers that do not reasonably respond to requests for access to the network and systems to resolve support issues shall not be entitled to Support Failure Credit.
6. Support Escalation.
If 46 Labs fails to implement a fix or workaround within the timelines, Customer may escalate a support request to their Account Manager by contacting us at +1-512-831-3664 and requesting their Account Manager either directly or by leaving a message. Within one business day, a support supervisor shall respond to Customer with a report describing the emergency, corrective measures taken and the achieved result.