A Relationship Contact relationship contact is defined with as a specific Relationshiprelationship. A Relationship Contact relationship contact is defined by a Contact Typecontact type, a Contact Namecontact name, a unique Email Addressemail address, a Contact contact IM Address (currently not used), and a Primary Phone Numberprimary phone number.
The type of Relationship Contacts relationship contacts include:
Balance - This contact type will receive…receive emails with balance limit warnings, suspensions and information about outstanding payments.
Billing - This contact type will receive…receive invoices generated by the platform.
NOC - This contact type will receive email notifications of Trunk Group changes ( if the Send Trunk Group Notification option is enable in enabled via the Relationships → Relationship Information page.
Rate - This contact type will receive…receive a list of rates associated with specific trunk configurations..
Sales - This contact type will receive…is also known as Agent(s). This contact type will receive emails with information about their commissions.
Trigger - This contact type will receive…
Relationship Contacts do not have permissions to log into the Orchestrator’s Management Portal.
receive notifications about performance metrics as configured in the Triggers tab when updating Trunk Groups.
Note:
The same Contact Information (i.e. same Contact Name, Email Address, etc.) can be defined in more than one Relationship and the same Contact Information can be used for a Subscriber Contact.
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.Relationship contacts do not have permission to log into the Orchestrator’s Management Portal.
A subscriber contact is defined at the Platform Level. A Subscriber Contact is defined by a Contact Type, a User Name, a Contact Name, a unique Contact Email Address, a Contact IM Address (currently not used), and a Primary Phone Number.
The type of Subscriber Contact includeincludes:
NOC - Login rights can be defined for this subscriber contact type.
Sales - Login rights can be defined for this subscriber contact type.
Billing - Login rights can be defined for this subscriber contact type.
Admin - This subscriber contact type represents people who have administrator privileges to access and manage the configuration of the Peeredge Switches from the Peeredge Portal.
Technical - Login rights can be defined for this subscriber contact type.
Note:
The superadmin is the only contact type that can adjust Admin subscriber contacts.
The superadmin can only be changed by 46 Labs. Please reach out to support@46labs.com for assistance.
Peeredge uses these subscriber contact types information to track and record changes that every subscriber contact makes to the platform. Go to Tools → General Logs to review platform changes and the associated subscriber contact.