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PRV scoring is made up of three primary components; ASR, ACD, and PPM.
The score range is 0 to 100.0 is the worst, and 100 is the best.
This value is recalculated throughout the day based on traffic for the present day.
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Customer A has five vendors, including you. You share two of the same vendors as Customer A. This is referred to as Vendor Overlap. Since Customer A is already sending to the two overlapped vendors, having them in en route will result in low ASR on those vendors. Since ASR is a key component of the PRV score, the two overlapped vendors will have a low PRV Score for Customer A, resulting in them being at the bottom of the routing order.
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