Versions Compared

Old Version 4

changes.mady.by.user Kyle W.

Saved on

compared with

New Version Current

changes.mady.by.user Francisco E. (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

The Average Call Duration is the average length of the call measured in minutes.

Note:

  • ACD = (Sum of the (Customer or Vendor) Billed Duration in minutes / 60 Total completed calls in the specified time range.)