Note:
ASR = (sum of answered calls) / (sum of call attempts) * 100
The answer-seizure ratio (ASR) is a measurement of measures network quality and call success rates. It is the percentage of answered telephone calls with respect to the total call volume. The answer-seizure ratio is defined as 100 times the ratio . The ASR is the number of answered calls , (i.e. the number of seizures resulting in an answer, ) divided by the total number of seizures times 100. The actual ASR calculation is based on CDRs.
An answered call is defined as an established SIP Dialog with a 200 OK final response.
A seizure (call attempt) is defined as an established SIP Dialog with a final response (2xx,3xx,4xx,5xx,6xx).
For reporting purposes, call attempts from Termination Customer Trunk Groups only count towards the A Leg CDR. Termination Vendor Trunk Groups only count towards the B Leg plus the A Leg with a 200OK.
Example
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A SIP Invite comes in a Termination Customer (A Leg) Trunk Group, B Leg call attempt to Vendor X fails, B Leg call attempt Vendor Y fails, B Leg call attempt to Vendor Z succeeds (e.g. a SIP 200OK response is provided). This Call flow
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generates one A leg CDR and two B leg CDRs.
The A leg CDR contains details for the Termination Customer Trunk Group and Vendor Z Trunk Group. The seizure count is increased by one for both the Termination Customer Trunk Group and the Vendor Z Trunk Group. At the same because Because Vendor Z provided a 200OK, the answered call count also increases by one for both the Termination Customer Trunk Group and the Vendor Z Trunk Group.
The two B Leg CDRs contains contain details for Vendor X and Vendor Y. The seizure count is increased increases by one for both Vendor X and Vendor Y Trunk Groups. The answered call count is does NOT increased increase for Vendor X and Vendor Y Trunk Groups.
Network Effectiveness Ratio (NER) is similar to ASR but it does not take into account call failures due to user behavior.
The Relationship Performance report breaks out ASR % and NER % by all four Trunk Group Types.
The image below is for Termination Customer Trunk Groups. This report is further broken out by Relationship Name, Trunk Group Name, Region, and finally by Vendor Trunk Group.
Related Labels