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For purposes of service availability, downtime shall mean that there was an outage that resulted in the non-availability of a service ("Service Downtime"). Service Downtime shall not include any time during which the Services are not available due to:
(a) Maintenance windows;
(b) Acts or omissions of any party other than Company or Company's vendors and agents;
(c) Hardware, software, networks, equipment or interfaces other than those provided or managed by the Company, its vendors and agents;
(d) Third-party service providers other than Company, its vendors and agents;
(e) Any other equipment, applications or components not directly managed or controlled by the Company, its vendors and agents;
(f) Issues unrelated to the Company caused by failures of the public Internet.
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Credit requests must be made in writing to 46 Labs:
By Mail to:
46 Labs Communications
Attn: Support
1503 E. 19th St
Edmond, OK 73013
By Fax to:
46 Labs Communications
Attn: Support
1-405-340-1001
By E-mail to:
46 Labs Communications
support@46labs.com