Reporting

The various tabs under the Reporting page allow for a comprehensive reporting system which can generate interactive graphs and tables of data based upon the direction of a call and either preset (quick ranges) or custom date ranges. Each tab within the Reporting page acts to sort the reported data based upon certain parameters.

Open

Open

Call Directions:

Inbound (termination)

Outbound (origination)

Reporting tabs:

1. Connection

   1. Sorts the reported data by:

      1. Customer or Vendor

      2. Connection

      3. Country

   2. Allows you to generate an interactive graphs for each metric by clicking on the value in the table (total calls, minutes, spend, etc)

2. Location

   1. Sorts the reported data by

      1. Country you are sending a Call to or from (depending on Call Direction)

      2. Destination Network

      3. Connection

3. SIP code

   1. Sorts the reported data first by Connection and then by SIP code

4. Carrier

   1. Sorts the reported data by:

      1. Connection

      2. Carrier (based upon OCN)

5. City

   1. Sorts the reported data by:

      1. Connection

      2. City (based upon LATA)

The reports contain the following metrics:

• Attempts

  • Amount of attempted calls

• Completions

  • The amount of completed calls

• Completed Calls

• Total Calls

• Minutes

  • The amount of minutes completed on calls

• ASR %

  • The answer-seizure ratio

  • The percentage of telephone calls which are answered

• ALOC

  • Average Length of Calls in minutes

• Spend

  • The amount of cost supported in the specified time frame

• SDR

  • The percentage of calls with a duration of under 6 seconds

• MOS

  • Mean Opinion Score

  • This score is auto-generated within the backend of the HCP; see the glossary for more information.