1 Clicking the 46 Labs logo will always return you to the Main Screen. This can be useful after creating or updating a ticket.
2 Clicking the Portal Help will open a separate browser tab to the Portal Documentation.
3 Clicking on your Avatar, Photo or Initials will all to view your requests, view and update your profile and log out.
4 46 Labs customers always have the option to directly call Customer Support. This approach is encouraged for High Severity Issues.
5 The View Open Tickets area allow to select your open tickets, closed tickets or all tickets. You can also do a key word search for tickets.
6 This is the area of the screen that will display your tickets based on the selection criteria that you have chosen.
7 To view tickets open by others in your organization click on the Organization Tickets button. Click the 46 Labs logo in the Top Left to return to the Main Screen when finished.
8 For a real-time online chat with 46 Labs engineers click Online and then click the New Conversion button. Enter your Name, Email and your initial question to start an online conversion.
