Navigating the Portal's Main Screen
- Kelly Evans
1 Clicking the 46 Labs logo will always return you to the Main Screen. This can be useful after creating or updating a ticket.
2 Clicking the Portal Help will open a separate browser tab to the Portal Documentation.
3 Clicking on your Avatar, Photo or Initials will all to view your requests, view and update your profile and log out. Any number that is displayed with the Avatar, Photo or Initials indicates the number of open tickets you have.
4 46 Labs customers always have the option to directly call Customer Support. This approach is encouraged for High Severity Issues.
5 The My Tickets area allow to select your open tickets, closed tickets or all tickets. You can also do a key word search for tickets.
6 This is the area of the screen that will display your tickets based on the selection criteria that you have chosen.
7 To view tickets open by others in your organization click on the Organization Tickets button. You can click the 46 Labs logo in the Top Left to return to the Main Screen when finished.
8 To open a new ticket with Customer Support, click Open a Support Ticket.
9 To open a new ticket with 46 Labs Sales, click Open a Sales Ticket.
10 To open a new ticket with Accounting, click Open an Accounting Ticket.
11 To open a porting ticket, clink Open a Porting Ticket
12 For a real-time online chat with 46 Labs engineers click Online and then click the New Conversion button. Enter your Name, Email and your initial question to start an online conversion.