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Port Displays the number of ports in use and the total number of licensed ports. Hover the mouse over the circle to display the ports in use and total licensed ports. These numbers are an aggerate from all operational Orchestrators. The number of ports in use is updated every 60 seconds.
A blue bar color indicates less than 50% of the licensed ports are in use.
A yellow bar color indicates that 50% to 75% of the licensed ports are in use.
A red bar color indicates that over 75% of the licensed ports are in use.
CPS Displays the number of calls per second currently being processed and the total number of licensed calls per second. Hover the mouse over the circle to display the CPS in use and total licensed CPS. These numbers are an aggerate from all operational Orchestrators. The CPS is updated every 60 seconds.
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Avatar If the signed-in user has an avatar, the avatar displays in the top right corner. If the singed-in user does not have an avatar, a circle with a letter will be used to identify the user. Clicking the avatar will allow the user to view / update their profile settings or to Sign Out of the Orchestrator User Interface.
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Daily Minutes Displays the total number of minutes used for all inbound and outbound calls during the day.
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Daily PRV Displays the daily PRV Predictive Routing Value.
Daily ASR Displays the daily Answer Seizure Ratio.
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Ports A graph of the total number of today’s ports in use compared to yesterday and last week.
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Favorite Ports A graph of the total number of today’s favorite ports in use compared to yesterday and last week. A favorite port is XXXprovides the same information has the Ports graph but for specific “favorite” Trunk Groups. Favorite Trunk Groups have the Show On Graph (Favorite) setting checked in the Trunk Group’s Trunk Group Info page. Select the Direction and Relationship and then select the desired favorite Trunk Group from the All Trunk Groups drop-down box.
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CPS A graph of the total calls per second processed today by all Orchestrators compared to yesterday and last week.
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Profit A graph of today’s profit compared to yesterday and last week.
Subscribers with the Profit And Margin permissions permission can see the Daily Profit and Daily Margin % on the dashboard.
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