Adding a Number

When adding a new Toll-Free or DID number you will encounter many features such as tagging, number forwarding/manipulation, failover and E911 settings.

To add a number:

1. Click on Add Number button to open a new Number entry pop-up window

   Open

   

   1. Provide a Number (Toll-free/DID)

Open

Validation

Click on the Validate button to ensure the number is valid by displaying the Number Type, Country, State/Province and City

Set Inbound Connection

Set Tags (for identification/search)

1. Set Call Forwarding option (when necessary):

   1. Click on the Forward Number toggle

      1. Provide the number you would like to forward as

      2. Select a Connection you would like to forward from

1. Set Number Manipulation option (when necessary):

   1. Click on the Number Manipulation toggle

      1. Provide a different number that you would like the Portal to rewrite to show as

Click on the Add Failover button to move onto the optional Failover settings.

1. Click the Connection Failover toggle

   1. Set a Failover Method

      1. Connection

         1. Select a Connection from the drop down list that you would like the Portal to failover the number to in the case of an error/failure

1. Number

   1. Select a Connection from the Failover Connection drop down list that you would like the Portal to failover the number to in the case of an error/failure

   2. Provide a number in the Failover Number field to enable the Portal to show this number in the case of an error/failure

1. Click on the Add Emergency button to move onto the Emergency (E911) settings

   1. Click on the Enable Emergency Services toggle

      1. Select an Address from the drop down list. This address list will include any previously entered and validated addresses from other number entries

1. To add a new address

   1. Click the Add New Address button

   2. Fill out all required fields

   3. Click the Save and Select button

Select a notification recipient from the drop down list. This recipient list will include all emails from across the HyperConnected Portal

1. To add a new recipient

   1. Click the Add New Recipient button

   2. Fill out all required fields

   3. Click the Save and Select button

Click on the Finish Editing button to save your new number entry

Note 1: When you click the Save and select button in the adding a new address process, the Portal will validate it with Bandwidth INC. Once the address has been validated it will appear in the drop down list.

Note 2: Emergency Services may be tested by dialing 933. If 911 is dialed, emergency responders will be notified.

Note 3: If 911 is dialed from a non-registered number, a penalty rate will be imposed. To avoid this, add non-registered numbers as connection type “911-only” in the system.