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Key terms
Name - The name of the Trigger. Trigger names must be globally unique.
Type
Attempts
Completions
Minutes
ASR - See Answer Seizure Ratio.
ALOC - See Average Length of Call.
Revenue
Cost
Profit
Margin
PPM - See Profit Per Minute.
MOS - See Mean Opinion Score.
SDR - See Short Duration Ratio.
NEPR - See Not Enough Profitable Routes.
Ports
CPS - See Call Per Second.
Condition
Equal To
Less Than
Less Than Equal To
Greater Than
Greater Than Equal To
Value -
Trigger Frequency
5 Minutes
15 Minutes
1 Hour
3 Hours
6 Hours
12 Hours
Daily
Contact Type
NOC
Billing
Sales
Balance
Rate
Trigger
Data Interval
5 Minutes
1 Hour
Daily
Time Frame
Always
Custom
Start Time
End Time
M T W T F S S - Select the days of the week that this trigger XXX
Reset -
Add Trigger - This button will add adds the Trigger trigger to the Added Triggers table. If any required fields are empty then , this button will place places a red border around the empty required field and display the word displays Required beneath the field.
Added Triggers - The number figure to the right of Added Triggers indicates the number of Triggers triggers in the Added Triggers table. If there are no Triggers triggers in the table then , no number will be is shown.
NAME - Displays the name of the Trigger.
TYPE - Displays the type of Trigger.
CONDITION - Displays the Trigger condition.
VALUE - Displays the value the will initiate that initiates the trigger action.
EXPIRATION -
CONTACT TYPE - Displays the contact type.
START TIME -
END TIME -
STATUS - When checked, the Trigger is active. When an X is displayed the Trigger is disabled. To disable the Trigger, a Disable Status confirmation dialog box will be displayed. The Disable button must be selected to disable the Trigger.
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