Short Duration Ratio (SDR)

Owned by Rob Whyte (Unlicensed)
Last updated: May 16, 2023 by Kyle W.
1 min read

Short Duration Ratio (SDR) is the percentage of calls that are less than 6 seconds in duration.

SDR are calculated for 5 minute, hourly and daily time frames.

Note:

  • SDR = ((sum of calls less then 6 seconds) / sum of completions) * 100

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