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Key terms
Name - The name of the Trigger. Trigger names must be globally unique.
Type
Attempts - The number of call attempts during the Data Interval.
Completions - The number of call completions during the Data Interval.
Minutes - The total minutes of all calls during the Data Interval.
ASR - See Answer Seizure Ratio.
ALOC - See Average Length of Call.
Revenue - The generated revenue of all calls during the Data Interval.
Cost - The cost of all calls during the Data Interval.
Profit - The profit from all calls during the Data Interval.
Margin - The profit margin of all calls during the Data Interval.
PPM - See Profit Per Minute.
MOS - See Mean Opinion Score.
SDR - See Short Duration Ratio.
NEPR - See Not Enough Profitable Routes.
Ports - The current number of ports in use when the trigger is run.
CPS - See Call Per Second. The current number of calls per second in use when the trigger is run.
Condition
Equal To - If calculated value for Type equals the configured Value then trigger is activated and Contact Type is send an email notification.
Less Than - If calculated value for Type is less than the configured Value then trigger is activated and Contact Type is send an email notification.
Less Than Equal To - If calculated value for Type is less than or equal to the configured Value then trigger is activated and Contact Type is send an email notification.
Greater Than - If calculated value for Type is greater than the configured Value then trigger is activated and Contact Type is send an email notification.
Greater Than Equal To
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- If calculated value for Type is greater than or equal to the configured Value then trigger is activated and Contact Type is send an email notification.
Trigger Frequency
5 Minutes
15 Minutes
1 Hour
3 Hours
6 Hours
12 Hours
Daily
Contact Type
NOC
Billing
Sales
Balance
Rate
Trigger
Data Interval
5 Minutes
1 Hour
Daily
Time Frame
Always
Custom
Start Time
End Time
M T W T F S S - Select the days of the week that this trigger XXX
Reset -
Add Trigger This button adds the trigger to the Added Triggers table. If any required fields are empty, this button places a red border around the empty required field and displays Required beneath the field.
Added Triggers The
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number to the right of Added Triggers indicates the number of triggers in the Added Triggers table. If there are no triggers in the table, no number is shown.
NAME Displays the name of the Trigger.
TYPE Displays the type of Trigger.
CONDITION Displays the Trigger condition.
VALUE Displays the value that initiates the trigger action.
EXPIRATION
CONTACT TYPE Displays the contact type.
START TIME
END TIME
STATUS When checked, the Trigger is active. When an X is displayed the Trigger is disabled. To disable the Trigger, a Disable Status confirmation dialog box will be displayed. The Disable button must be selected to disable the Trigger.
