Key terms
Name - The name of the Trigger. Trigger names must be globally unique.
Type
Attempts
Completions
Minutes
ASR - See Answer Seizure Ratio.
ALOC - See Average Length of Call.
Revenue
Cost
Profit
Margin
PPM - See Profit Per Minute.
MOS - See Mean Opinion Score.
SDR - See Short Duration Ratio.
NEPR - See Not Enough Profitable Routes.
Ports
CPS - See Call Per Second.
Condition
Equal To
Less Than
Less Than Equal To
Greater Than
Greater Than Equal To
Value -
Trigger Frequency
5 Minutes
15 Minutes
1 Hour
3 Hours
6 Hours
12 Hours
Daily
Contact Type
NOC
Billing
Sales
Balance
Rate
Trigger
Data Interval
5 Minutes
1 Hour
Daily
Time Frame
Always
Custom
Start Time
End Time
M T W T F S S - Select the days of the week that this trigger XXX
Reset -
Add Trigger This button adds the trigger to the Added Triggers table. If any required fields are empty, this button places a red border around the empty required field and displays Required beneath the field.
Added Triggers The figure to the right of Added Triggers indicates the number of triggers in the Added Triggers table. If there are no triggers in the table, no number is shown.
NAME Displays the name of the Trigger.
TYPE Displays the type of Trigger.
CONDITION Displays the Trigger condition.
VALUE Displays the value that initiates the trigger action.
EXPIRATION
CONTACT TYPE Displays the contact type.
START TIME
END TIME
STATUS When checked, the Trigger is active. When an X is displayed the Trigger is disabled. To disable the Trigger, a Disable Status confirmation dialog box will be displayed. The Disable button must be selected to disable the Trigger.
