Name - The name of the Trigger. Trigger names must be globally unique.
Type
Attempts
Completions
Minutes
ASR - See Answer Seizure Ratio
ALOC - See Average Length of Call
Revenue
Cost
Profit
Margin
PPM - See Profit Per Minute
MOS - See Mean Opinion Score
SDR - See Short Duration Ratio
NEPR - See Not Enough Profitable Routes
Ports
CPS - See Call Per Second
Condition
Equal To
Less Than
Less Than Equal To
Greater Than
Greater Than Equal To
Value -
Trigger Frequency
5 Minutes
15 Minutes
1 Hour
3 Hours
6 Hours
12 Hours
Daily
Contact Type
NOC
Billing
Sales
Balance
Rate
Trigger
Data Interval
5 Minutes
1 Hour
Daily
Time Frame
Always
Custom
Start Time
End Time
M T W T F S S - Select the days of the week that this trigger XXX
Reset -
Add Trigger - This button will add the Trigger to the Added Triggers table. If any required fields are empty then this button will place a red border around the empty required field and display the word Required beneath the field.
Added Triggers - The number to the right of Added Triggers indicates the number of Triggers in the Added Triggers table. If there are no Triggers in the table then no number will be shown.
NAME - Displays the name of the Trigger.
TYPE - Displays the type of Trigger.
CONDITION - Displays the Trigger condition.
VALUE - Displays the value the will initiate the trigger action.
EXPIRATION -
CONTACT TYPE - Displays the contact type
START TIME -
END TIME -
STATUS - When checked the Trigger is active. When an X is displayed the Trigger is disabled. To disable the Trigger, a Disable Status confirmation dialog box will be displayed. The Disable button must be selected to disable the Trigger.
