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Call Recording

Call Recording

Owned by Kyle W.
Apr 08, 2024
2 min read

Note: Only use this feature if you have a legal requirement or expressed consent from both parties.

 

The call recording tool can be found in the Recordings tab on the Debugging page. All fields are searchable and all entries can be modified, deleted and accessed from a single column.

 

To create a new Call Recording entry:

  1. Click on the blue Add Number button

  2. Add the target ANI or DNIS, the phone number you want to capture the recording for into the Number field

  3. Optional: add an identifying note

  4. Select the time frame for when you want to capture recordings

  5. Click on Create

 

To modify a Call Recording entry:

Click on the grey Pencil icon

  1. Make desired changes

  2. Click Save changes

 

To delete a Call Recording entry:

  1. Simply click on the grey Trash icon

  2. Then click Yes

 

To access recorded calls from each entry:

  1. Click on the grey Folder icon

  2. Locate the recordings you would like to access in the popup window

  3. Click on the grey Download icon in the Recording column on the far right to start downloading each recording (RTP .pcap)