CDR Diagnostic

From the CDR Diagnostic a user can view call detail records for specific date/time ranges, export CDRs for specific date/time ranges, view Live (active) Calls, or download trace files for a specific CDR.

Termination - This can be considered a filter in that only calls from Termination Customer Trunk Groups to Termination Vendor Trunk Groups will be displayed.

Origination - This can be considered a filter in that only calls from Origination Vendor Trunk Groups to Origination Customer Trunk Groups will be displayed.

Live Calls - This can be considered a filter in that only active calls will be displayed.

CDR Export - This window will list all CDR Export files and if the STATUS is completed the file can be downloaded by clicking the download icon in the ACTION column.

The Time Selector drop-down can be used to choose one of several time ranges.

The Start and End Date Time Ranges can also be directly edited to give precise control of the start and end times.

The search results will all CDRs with a Call Start Time or a Call End Time in the defined date/time range. Only the first 500 records will be records. To obtains all records the Export feature must be used.

The search results can be quickly filters by the All Completed or Failed fields

The Table columns icon can be selected to control which CDR fields are displayed on the screen or exported (when the Export Displayed Columns Only option is selected). The Blue highlighted fields will be displayed. Simply click on a field to toggle the selection. Drag and drop the field in the Column order section to change the order the fields are displayed in.

The Cancel button will ignore any changes made.

The Reset button will the selected columns to the system defaults.

The Apply button will save the changes. These changes are only associated to the specific logged on user making the changes and they will be persistent across different login sessions.

Only 15 columns can be selected for display at a time. The Call Start Time is always displayed.

The Filter icon can be used to further filter the selection by data warehouse, customer relationship - trunk group, vendor relationship - trunk group, a minimum or maximum call duration, a specific ANI, DNIS, Call ID, or cause code. B-Leg CDRs can also be included.

The Search field be can be used to further filter the displayed results.

Export - The Export button can be used to export the search results. Provide a name for the exported CSV file. If the Enable File Compression is selected the CSV file will be compressed and a .gz extension will be used otherwise a .csv extension will be used. If the Export Displayed Columns Only is checked only the displayed columns will be exported. All CDRs matching the search criteria will be exported.

Lookup LRN/Spam - This button can be used to lookup an LRN associated to a specific DNIS or to check is a specific DNIS is in the Spam database.

The system default displayed columns of the CDR include the DATE Time (Call Start), the ANI, DNIS, LRN, Release Code, Release Cause, Call Duration, the Customer Relationship Name and Trunk Group Name, the Vendor Relationship Name and Trunk Group, the Original Jurisdiction, The Origination and Termination cost and the post dial delay.