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Average Call Duration (ACD)

Average Call Duration (ACD)

Owned by Kelly Evans
Last updated: Jun 12, 2023 by Francisco E. (Unlicensed)
1 min read

The Average Call Duration is the average length of the call measured in minutes.

 

Note:

  • ACD = (Sum of the (Customer or Vendor) Billed Duration in minutes / Total completed calls in the specified time range)