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Short Duration Ratio (SDR)
Short Duration Ratio (SDR)
- Rob Whyte (Unlicensed)
- Kyle W.
- Kelly Evans
Owned by Rob Whyte (Unlicensed)
Short Duration Ratio (SDR) is the percentage of calls that are less than 6 seconds in duration.
SDR are calculated for 5 minute, hourly and daily time frames.
Note:
SDR = ((sum of calls less then 6 seconds) / sum of completions) * 100
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